All Vostok Europe watches are covered by a 24-month manufacturer’s warranty from the date of purchase. This warranty applies to manufacturing defects in materials or workmanship under normal use, as described in the User Manual.
Note: Local consumer protection laws may apply in your country and may override the terms of this warranty where required by law.
Warranty Conditions
Warranty service will not be provided if:
- The watch is not accompanied by the User Manual and the original warranty certificate.
- The warranty certificate is missing the authorized retailer’s signature and purchase date.
- The watch has been opened, repaired, or modified by any unauthorized person or service center.
- The watch has been used in a way that is not in line with the instructions in the User Manual.
⚠️ Warning: Any unauthorized opening or repair will void the warranty.
What is Not Covered
This warranty does not cover:
- Normal wear and tear (scratches, discoloration, patina on bronze cases, etc.).
- Damage to external components: case, crystal, crown, pushers, strap, bracelet, or packaging.
- Battery replacement or other consumable parts.
- Damage caused by misuse, accidents, or water exposure beyond the rated water resistance (as marked on the watch and explained in the User Manual).
How to Get Warranty Service
If a manufacturing defect is found during the warranty period, the watch can be serviced only at an authorized warranty service center, as indicated by your local distributor.
To receive service, you must provide:
- The warranty certificate
- A valid proof of purchase (receipt or invoice)
Claims for replacement or refund are accepted only if an official certificate is issued by an authorized service center confirming that the defect cannot be repaired under warranty.
Need a Repair
Whether your Vostok Europe watch is still under warranty or outside the coverage period, we’re here to help.
🔧 Repairs Within Warranty (0–24 Months)
If your watch is still within the 24-month manufacturer’s warranty, and the issue qualifies under warranty coverage (as described in our Warranty Terms), Vostok Europe will:
- Cover the full cost of repair.
- Provide a prepaid shipping label to send the watch to our authorized Service Center.
To start a warranty repair request, please ensure you have:
- The original warranty certificate
- A valid proof of purchase (receipt or invoice in case the watch has been purchased in European Stores, Authorized Distributors etc)
🕒 Out-of-Warranty Repairs (After 24 Months)
If your warranty has expired, repair services are no longer covered by Vostok Europe. However, we still recommend sending your watch to our authorized Service Center for proper handling.
You have two options:
- Let us assist you: Contact us and we’ll coordinate the repair through our Service Center. You’ll receive a cost estimate before any work begins.
- Use your own watchmaker: You're free to use a watch repair professional of your choice, but please note that unauthorized repairs may affect the original integrity of the watch.
⚠️ We strongly recommend using qualified professionals familiar with Vostok Europe watches to ensure proper service and maintain performance.
To submit a warranty or out-of-warranty repair request, please click the button below.
Our team will review your request and provide you with detailed instructions on the next steps.
Submit your repair request here
🏢 Authorized Service Center
All official Vostok Europe repairs are carried out at our authorized partner:
TWR Service Center
20335 Ventura Blvd, Suite #220
Woodland Hills, CA 91364
Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM
Contacts:
877.805.9988
310.920.2851
[email protected]
https://www.totalwatchrepair.com/